Frequently Asked Questions

01. What are the age requirement for scooter and/or motorcycle rental?

Minimum age limit for categories 1 to 4 is 23 years old; for categories 5 to 10 it is 25 years old.

02. What about the driver’s license?

The driver must hold an EU or international license for driving the respective category of motorcycle. The license must be valid and must have been issued in the country of residence of the renter at least one year prior to the date of rental. EU-type driver’s licenses of nationals from intra-Schengen countries are accepted. A valid international motorcycle driver’s license is required from nationals of extra-Schengen countries, which must have been issued at least a year prior to the date of rental.

03. What if I do not possess personal equipment?

ANDELI ® Mototouring™ will provide during the rental period for an approved helmet (size upon availability).  Should a client wishes to have a motorcycle jacket, pants, knee protectors, rain gear etc. it is advisable to contact us in advance for availability.

04. What is the minimum duration of rental?

Minimum duration of rental is one day (24 hours). For any delay exceeding 2 hours, an additional day of rental will be charged.

05. Is there a motorcycle insurance coverage?

It only applies to categories 5, 6, 7, 8, 9 and 10. All motorcycles are equipped with a handlebar lock and an additional safety lock. Theft insurance does not apply to small two-wheeled vehicles (semi-automatic or scooters) of categories 1, 2, 3 and 4.  In case of theft, the renter must immediately notify ANDELI ® Mototouring™ and, following contact with us, he/she will have to go to the closest police station, inform the duty officer about the incident and fill in the appropriate form.

06. What about fuel?

The renter must strictly observe the technical specifications of the rented motorcycle, and fill the tank with the specified fuel type. All scooters and motorcycles are equipped with four-stroke engines and work with unleaded 95, 98 or 100 octane gasoline. Fuel cost is borne exclusively by the renter. The renter must return the motorcycle with the fuel tank filled to the same level as when the vehicle was delivered. Failing to do so, he/she will be charged with the amount for the extra fuel used.

07. Is a guarantee deposit required for motorcycle rental?

Yes, there is: for categories 1, 2, 3 and 4, the minimum guarantee limit is € 100,00 in cash or by credit card (Visa, MasterCard); for categories 5, 6, 7, 8, 9 and 10, motorcycle rental is permitted ONLY with payment in cash or by credit card of a guarantee of € 500,00 to 1.000,00. In both cases, if there is not any damage to the rented motorcycle, the guarantee is returned and deducted from the remaining rental amount.

08. Which are the methods of advance / final payment?

Payment for the rental of scooters or motorcycles is made in cash or by credit card (Visa, MasterCard, PayPal, with an extra 3% bank commission) or by direct deposit to our bank account.

09. Is delivery of a motorcycles made to destinations other than the company station?

All deliveries and returns are made only to our station within working hours. Deliveries – returns other than to our station and outside working hours are accepted upon prior agreement and at an extra charge.

10. If, in the end, I am unable to come to Greece, what happens with the advance payment?

  • Reservations: For the reservation of a scooter or a motorcycle an advance payment of 30% of the rental price is required in cash or by credit card (Visa, AMEX, MasterCard, etc).
  • Cancelations: In case of cancelation of a reservation, the advance payment is not refunded.

11. If I commit a traffic violation, do I have to pay the fine?

For traffic violations, all fines and administrative penalties are borne by the renter. Contact us to arrange the payment through our office or directly to the respective state authority.

01. Which travel and personal documents do I need for the tour?

In order to drive in Greece, you must hold a driver’s license (you must carry this with you at all times) and an International Driver’s Licence (for traveling to neighboring countries and overseas).

The driver must hold a driver’s license or international driver’s license for the respective category of motorcycle. The license must be valid and must have been issued in the renter’s country of residence at least one year prior to the date of rental.

02. Do moto-tours include asphalt paved or dirt roads?

Depending on the selected tour, there are moto-tours on asphalt paved or dirt roads or a combination of both. It all depends on your wishes.

03. Should I be experienced in moto-tours? If not, do you provide some kind of training?

All proposed moto-tours are tailored to experienced riders; nevertheless, our expert staff can provide some training and directives in case of more demanding moto-tours.

04. What is the route grading level / degree of difficulty of each moto-tour?

There are options for all driving capacities, including lower grade moto-tours as well as more demanding ones for riders.

To check the degree of difficulty of the moto-tours, click here for the ANDELI ® Mototouring™  Evaluation System.

05. Are there support vehicles for my luggage? Or should I look after them personally?

A support vehicle (Mini Van / Bus, Jeep) can be made available upon advance notice and arrangement; its driver can move independently during the entire duration or part of your moto-tours, for example: to carry fellow passengers; in case of adverse weather conditions or sickness; or to transport additional luggage.

06. Do you provide additional information before the tour? When will I be notified?

Seven (7) days before your arrival in Greece, our support team will email you with a comprehensive moto-tour guide with additional information on the areas that you wish to visit, as well as information about the accommodation, dining, and entertainment. A respective update for the moto-tour will be issued one day or a few hours before departure (depending on the time of departure from Athens). Guides and updates are provided on the condition that the necessary reservations have been made in the group and that advance payment of at least 30% of the total cost of the moto-tour has been affected.

07. In case of an accident during the moto-tour, what is the insurance coverage? Which types of insurance apply?

  • All motorcycle rental prices include simple third-party liability insurance.
  • The renter is liable for any damage or theft (total or partial) of the rented motorcycle, up to the amount of its commercial value at the time of the accident/theft.
  • The renter will have to pay for the amount corresponding to the damage caused to the ANDELI ® Mototouring™, motorcycle, irrespective of his/her responsibility; he/she will be reimbursed the amount in question, if and when our company is indemnified for the incident.

CAUTION: The aforementioned insurance protection does NOT apply in the following cases:

  • In case of an incident where the driver is found under the influence of alcohol or drugs.
  • In case of damages caused by driving in non-asphalt paved roads.
  • For damages to the lower parts, the tires and the rims of the motorcycle.
  • In case of an accident caused by a driver who has not been registered in the rental contract.
  • In case of an accident that the renter has not brought to the attention of ANDELI ® Mototouring™ or for which he/she did not submit the relevant accident declaration, as required by the Greek law, irrespective of who is responsible for it.
  • The amounts related to the damage or the loss of the motorcycle, are paid directly from the renter’s valid credit/cash card, irrespective of the insurance coverage of the renter; in such case, the renter must pay ANDELI ® Mototouring™ the total cost for the repair or the replacement of the motorcycle.

08. Is there a motorcycle insurance coverage?

It only applies to categories 5, 6, 7, 8, 9 and 10. All motorcycles are equipped with a handlebar lock and an additional safety lock. Theft insurance does not apply to small two-wheeled vehicles (semi-automatic or scooters) of categories 1, 2, 3 and 4.  In case of theft, the renter must immediately notify ANDELI ® Mototouring™ and, following contact with us, he/she will have to go to the closest police station, inform the duty officer about the incident and fill in the appropriate form.

09. Is there a personal insurance coverage?

The company does not offer personal insurance coverage. However, should a client wishes to have a personal insurance, we will be glad to offer a competitive quote through our collaborating partners

10. What kind of equipment do I need for the moto-tour?

Your personal motorcycle equipment: helmet and motorcycle apparel, gloves, boots, as well as you own rain protection gear (jacket and trousers), mostly for reasons of hygiene and suitable body type.

11. What if I do not possess personal equipment?

ANDELI ® Mototouring™ will assist you in finding everything you may need: just contact the support team for the purchase or even rental of, for example, a helmet, a raincoat, a GPS, an action camera, etc.

12. Apart from motorcycle equipment, what should I remember to bring with me?

For your local visits, off the moto-tour, you should dress in light summer clothes (one or two warm fleece jackets or t-shirts). Do not forget to bring your camera in order to capture your unique holiday moments. Also, do not forget your sports shoes for walking and, of course, your swimming-suit, sunglasses and sunscreen, if you are to travel in Greece! In case of tours in countries other than Greece, contact us and we shall provide you with more relative information.

13. Who is the safety technician?

In case of simultaneous rental of at least two motorcycles with a common destination and common moto-tour, or in a case at least two renters declare that they will follow the same moto-tour, the company will provide, at its own expense, a technician of its choice, who will accompany the renters with his own motorcycle. His mission is to ensure the safety of both our fleet and the riders, as well as to provide any possible assistance to our customers.

Terms and prices are subject to modification without prior notice.

 

For further questions, information or clarifications on any topic, do not hesitate to contact us at the following addresses:

  • by filling our contact form
  • by mail: info@andelimototouring.gr
  • by telephone +30 210 65 33 968, +30 6944 792 300
  • via VIBER or WHATSAPP